- Can I use a gift voucher to book online?
- Can I use an online discount code when booking by phone?
- Will the coach have a toilet?
- Where will the coach drop us off?
- Will there be a service stop during the journey?
- Is wheelchair access available on your coaches?
- Can I pay in advance for parking at Colchester FC?
- Will excursion tickets be given to me before travel?
- When will theatre tickets be allocated?
1. Can I use a gift voucher to book online?
At present, gift vouchers cannot be redeemed online. To use a gift voucher, please book by phone and a member of our team will be happy to assist you.
Back To Top2. Can I use an online discount code when booking by phone?
Online discount codes can only be used for online bookings. The only exception is if you are redeeming a gift voucher or travel credit, in which case your booking must be made by phone.
Back To Top3. Will the coach have a toilet?
Most of our coaches are equipped with an onboard toilet. Currently, 7 out of 9 coaches have a WC, and with the introduction of new vehicles this will increase to 9 out of 12. We always aim to allocate a coach with a toilet where possible, however this cannot be guaranteed, as last-minute vehicle changes may occasionally be required due to operational reasons.
Back To Top4. Where will the coach drop us off?
For theatre trips, the coach will drop off as close to the venue as possible. For all other excursions, drop-off points depend on local access and conditions on the day. Your driver will confirm the exact location during the journey.
Back To Top5. Will there be a service stop during the journey?
Where possible, we aim to include a service stop on the outbound journey. This is dependent on the day’s schedule, journey length, and driver hours, and therefore cannot always be guaranteed.
Back To Top6. Is wheelchair access available on your coaches?
Wheelchair access is available, but must be arranged in advance. Passengers are unable to remain seated in their wheelchair unless specific seats are removed to accommodate this. As seats may already be booked, this is not always possible. If passengers are able to transfer to a coach seat, wheelchairs and walking aids can usually be stored safely in the luggage compartment. Please contact us before booking to discuss your individual requirements so we can advise and assist where possible.
Back To Top7. Can I pay in advance for parking at Colchester FC?
No, parking at Colchester FC cannot be paid for in advance. Parking must be arranged on the day using the Ringo app or payment machines on site (cash or card, where available). Please note that parking is managed independently, and we are unable to take responsibility for parking arrangements.
Back To Top8. Will excursion tickets be given to me before travel?
No. Your driver will carry all excursion tickets and will distribute them on arrival at the destination.
Back To Top9. When will theatre tickets be allocated?
Theatre tickets are allocated approximately one week before travel. Any seating requests will be reviewed at that time and we will always do our best to accommodate them, subject to availability.
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Contact Us
Mendlesham, Suffolk, IP14 5RR