BONDED COACH HOLIDAYS TRADING CHARTER AND BOOKING CONDITIONS

GALLOWAY COACH TRAVEL LIMITED

Denters Hill, Mendlesham, Stowmarket, Suffolk IP14 5RR

 


 

1. FINANCIAL PROTECTION

Your contract is with Galloway Coach Travel Ltd of Denters Hill, Mendlesham, Suffolk IP14 5RR. When you book a holiday with us, which doesn’t include a flight, the money you pay us for the booking will be protected by the Bonded Coach Holidays (BCH), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent.

 

Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. Please see the BCH Consumer Guarantee at www.bch-uk.org. There is no financial protection if you purchase just transport or accommodation-only from us. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. Galloway Coach Travel will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which

will be provided prior to booking.

 

2. BOOKING AND PAYMENT

When a booking is made, the ‘lead name’ on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the pre-contract information. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a confirmation invoice within 14 days. This confirmation will include any special requests we have agreed. All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will come into existence between us when we dispatch this invoice to the ‘lead name’ or your booking agent. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts. Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure. You can book by paying a deposit for each person named on the booking but our commitment is always conditional upon the balance being paid as below:

•  Deposit of £75 per person is required on all coach holidays.

•  Deposit of £500 per person is required on all Fred. Olsen cruise holidays, this is non-refundable and cannot be transferred to another booking.

•  Deposit of £175 per person on all other cruise holidays, this is non-refundable and cannot be transferred to another booking.

•  Deposit of £200 per person on all Jersey and Guernsey departures. This is nonrefundable and cannot be transferred to another booking.

 

Occasionally other deposit structures are used. You will be clearly notified prior to booking if the deposit structure is different.

 

The balance of the price of your holiday must be paid as follows:

On coach holiday(except Disneyland®Paris):

8 weeks before depart

All Disneyland Paris holidays:

12 weeks before depart

On Fred. Olsen cruise holidays:

17 weeks before depart

On all other cruise holidays:

12 weeks before depart



 

If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out below.

 

The date of cancellation will normally be the date we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first. Where optional items are purchased as part of the holiday, these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refunded unless we obtain a refund from the supplier we use.

 

3. BROCHURE AND WEBSITE ACCURACY

Although we make every effort to ensure the accuracy of the brochure and website information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your

holiday with us at the time of booking and when you receive our confirmation invoice.

 

4. OUR PRICING POLICY

We endeavour to ensure the most up to date and correct prices are shown in our brochure and online. Occasionally, an incorrect price may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday. Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the hotel by all guests in person. These taxes are not included in our prices but we will notify you when applicable.

 

Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable. The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT). Even in these cases we will absorb the cost equivalent to the cost of the first 2% of the holiday price. Amounts more than this plus £1 administration fee and Travel Agents commission will be surcharged to you. If this means the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except any insurance premium and amendment charges. We will communicate the options with you either through email or letter, with a reminder if necessary. If you exercise the right to cancel we must receive written notice within 20 days of the date of the surcharge invoice. The currency exchange rate used in the holiday costings are based on rates as at the publication date of this Charter.

 

5. IF YOU CHANGE YOUR BOOKING

If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, but we cannot guarantee to do so. However, notification must be received in writing at our offices from the person who signed the booking form, before your balance payment is due to be paid. This must be accompanied by a payment of £20 to cover our administrative costs, plus costs we incur in making the amendment. Alterations may not be able to be made after your balance has been paid and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below.

 

Period before departure in which significant change is notified to you or your agent

Amount of cancellation charge as a % of total package cost

Holidays up to and including 4 days

Holidays of 5 days and over and all Disneyland® Paris

Cruise holidays

 

91 to 112 days

Deposit

Deposit

30%

57 to 90 days

Deposit

Deposit

70%

42 to 56 days

Deposit

Deposit

85%

29 to 41 days

35% or deposit

if greater

35% or deposit if greater

95%

15 to 28 days

65%

65%

95%

0 to 14 days

100%

100%

100%

Departure day or later including Voluntary termination during the package

Total package cost

Total package cost

Total package cost



 

Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the ticket cost.

 

6. TRANSFERRING YOUR BOOKING

On selected holidays you may be able to transfer your booking to somebody else but the person must satisfy all the conditions of the holiday and you must inform us either by letter or email no less than 14 days before departure. This transfer will cost £20 plus reasonable costs to make the transfer. You will remain responsible for ensuring payment before the balance due date. This is in addition to (and does not affect) the separate liability of the transferee to us.

 

7. IF YOU NEED TO CANCEL YOUR HOLIDAY

You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person signing the booking form and is communicated to us in writing via the office who made your original booking. You must pay cancellation charges to cover our administration costs and to compensate for the risk of us not reselling the holiday. If the holiday is resold a refund will be made. Your cancellation will take effect from the date on which we or our agent receive your written confirmation of your cancellation. You must also return any tickets or vouchers you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. Where bought in supplies, such as ferries, hotel accommodation etc. have been bought in on your behalf, and where the terms and conditions of the supplier are non-refundable, these products will be charged to you at the full retail rate. If this applies, the non-refundable items will be deducted from your holiday costs and the above scale of charges will be applied to the remainder.

 

Please note: occasionally other cancellation structures are used. You will be clearly notified prior to booking if the cancellation structure is different.

 

In the event of unavoidable and extraordinary circumstances occurring at the place of destination of its immediate vicinity and which significantly affect  - (a) the performance of the package or (b) the carriage of passengers to the destination.,  The traveller may terminate the package travel contract before the start of the package without paying any termination fee.

 

8. ALTERATIONS TO YOUR HOLIDAY BY US

We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make minor changes. We reserve the right to do this at any time. We will let you or your booking agent know about any important changes as soon as possible, including the minimum number of passengers required on the trip. If after booking, and before departure, we make a major change to your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge. In either case, we will pay you compensation, according to the scale set below. A major change includes the time of your departure or return time by more than 12 hours, a change in departure point, location of resort or type of hotel, a change in cross channel travel, or specification of the coach.

 

If we tell you about any of these changes after we have confirmed your holiday booking (other than force majeure), you may either:

• accept the new arrangements offered by us; or

•  accept a replacement holiday from us of equivalent or similar standard and price (at the date of the change), if we can offer you one; or

•  cancel your holiday with us and receive a full refund of all monies

Either way, we will pay you compensation, using the Compensation table shown below.

Period before departure in which significant change is notified to you or your agent

Amount per person

 

Holidays up to and including 4 days

Holidays of 5 days and over and all Disneyland® Paris

More than 42 days

Nil

Nil

29 to 41 days

Nil

£10

15 to 28 days

£10

£15

8 to 14 days

£15

£20

0 to 7 days

£20

£25



 

IMPORTANT

Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions and any other similar events. You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at www.fco.gov.uk/travel prior to travel.

 

All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday after the balance payment due date, except where you have failed to pay the final balance or because of force majeure (force majeure means an event which we or the suppliers of the services in question could not foresee or avoid and is therefore beyond our control).

 

Please note: where the package travel contract is terminated under paragraph 7, the traveller is entitled to a full refund of any payments made for the package, but is not entitled to additional compensation.

 

9. OUR RESPONSIBILITY TO YOU

We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty we will assist you. If any part of our holiday contract is not provided as promised, you may terminate the contract without paying a termination fee and we will pay you appropriate compensation if this has affected your enjoyment of your holiday. We will however, not be liable if there are any unforeseeable or unavoidable actions of a third party not connected with our travel services, or there were unavoidable or extraordinary circumstances, or the lack of conformity is due to a traveller in the party. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness.

 

Our liability in all cases shall be limited to a maximum of twice the value of the original holiday cost (not including insurance premiums and amendment charges). We accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or during their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law. In respect of carriage by air, sea, tunnel and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention.

 

If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to act against the person or organisation responsible for causing the death, personal injury or illness. This clause does not apply to any separate contracts that you may enter for excursions or activities during or outside of your holiday. If you or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does NOT form part of your holiday, we may offer guidance and where legal action is contemplated and you want our assistance, you must obtain our written consent prior to any proceedings (We limit the cost of our assistance to you or your party to £5,000 per party).

 

10. IF YOU HAVE A COMPLAINT

If you have a problem during your holiday, please inform your Tour Manager, your driver or the relevant supplier/resort representative immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must complete a Holiday Report Form which can be obtained by your driver or local representative, which you should keep. Our contact number, for unresolved complaints will be our office number on 01449 766323 (open in office hours). If you remain dissatisfied please follow this up within 14 days of your return home by writing to Galloway Coach Travel giving your original booking reference number and all other relevant information, including the reference of the Holiday Report Form. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative whilst in resort and obtain a written report form. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. Should you wish to pursue the complaint further, the BCH/CPT have an Alternative Dispute Resolution scheme and full details are available from them. Please contact them at, The Confederation of Passenger Transport UK, Fifth Floor South, Chancery House, 53 – 64 Chancery Lane, London WC2A 1 QS.

 

ABTA

We are a Member of ABTA, membership number Y6482. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

 

You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.euorpa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

 

11. OUR COACHES

We will always use our reasonable endeavours to provide a coach to the specification in our brochure or advert, but reserve the right to substitute an alternative vehicle should there be unforeseen circumstances. There is a seating plan but in some cases, operational reasons may require a coach with a different configuration. We reserve the right to alter a coach seating plan and allocate seats other than those booked. Single passengers may be required to share a double seat with other single passengers. When your booking is confirmed, you will be offered the best seats that are available at that time. If you feel that you require two seats, then these must be booked and paid for in advance, at the time of booking. If you fail to do this and it transpires that the seat allocated to you is insufficient for your needs and there is no alternative seating available then you will be refused access to the coach and any payments made will be liable to forfeiture.

 

Specific seats will not be allocated on coaches operating a feeder service between joining points and main holiday departure points or on coaches that carry out transfers between airports, seaports etc.

 

12. HOTEL FACILITIES

Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities cannot be guaranteed. Single occupancy of rooms may be subject to a supplementary charge.

 

13. HEALTH AND SAFETY

In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists. These regulations are subject to change and our clients are responsible for complying with entry and current health requirements. If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling. You are also advised to refer to the Department of Health leaflet “Health Advice for Travellers”.

 

Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period. If you are planning to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke, and heart or lung disease or if you have had major surgery in the past three months.

 

We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. Where we provide comfort stops you are encouraged to walk around. Exercise reduces any discomfort, which may be caused by periods of immobility.

 

NO SMOKING is allowed on our coaches (including E-Cigarettes) and we do not allow pets or any other animals, although we accommodate registered assistance dogs, but not on overseas holidays.

 

14. TRAVEL DOCUMENTS, ITINERARIES, PICK-UP POINTS AND PASSPORTS

For all Continental holidays, you will require a full 10-year British Passport (machine readable) valid for the period required for the country or countries you are visiting. If you do not hold a full British Passport or you have any doubts about your status as a resident British subject, you must check with the Embassies or Consulates of the Countries to be visited to confirm the Passport or visa requirements when you book. We cannot accept responsibility if passengers are not in possession of the correct travel documents. For full details on passport requirements, please contact ‘the identity and passport service’ on 0300 222 0000 (www.direct.gov.uk).

 

You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents. We reserve the right to modify itineraries to conform with requests from competent authorities both within the UK and abroad.

 

Excursions which are included in the cost of your booking are detailed on the brochure page and refunds will not be made for excursions not taken. Optional excursions booked and paid for in resort do not form part of your booking. Admission fees to buildings may not be included in the price of the holiday, please check.

 

15. SPECIAL REQUESTS

All special needs and requests, if agreed, should be entered on the booking form and be included in the confirmation of the holiday. These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance, or may be unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday. We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport.

 

Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information either you or your booking agent should contact your local Travel Centre or Agent. If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet.

 

16. PASSENGERS WITH DISABILITIES

We want everyone to enjoy our travel arrangements. We are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking.

 

We will accept small mobility scooters and powered wheelchairs (vehicle) subject to the following:

•  Being notified at the time of booking or as soon as possible before the date of travel.

•  Customers must provide details of the size and make of the vehicle to enable us to check it is suitable for carrying on the coach.

•  We will advise customers about the suitability of their vehicle as soon as possible.

•  The vehicle must break down into separate parts each weighing no more that 20kgs.

•  The customer with a disability is accompanied by a companion who is able to dismantle and reassemble the vehicle to enable storage on the coach.

•  The vehicle is operated by dry cell batteries only. Coach drivers/Tour Managers are unable to provide such assistance.

 

17. PASSENGER BEHAVIOUR

We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you.

 

The coach driver/representative, ship’s captain, or authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you.

 

18. TRAVEL INSURANCE

We strongly advise that you take out personal travel insurance for the trip. We have arranged comprehensive travel insurance with Travel & General Insurance Company, outlined below. You may use an alternative insurer but you must advise us. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. You must advise us if you use an alternative insurer, the policy number and 24 hour contact number.

 

19. LUGGAGE

Please restrict your luggage to a suitcase weighing no more than 20kgs per person. We cannot accept esponsibility for loss or damage to luggage unless through our negligence. Please do not leave valuable items in your suitcase when left on the coach.

 

IMPORTANT INFORMATION WHEN TRAVELLING ON A COACH HOLIDAY

You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it before you book your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information. We want you to enjoy your holiday and will help you select an appropriate trip.

 

Shortly before departure, you will receive your final documents pack. Included in the pack is all the information you need including pick up times and travel arrangements. We recommend you read this information carefully to make sure you understand when and where you will be collected. Also included is a final itinerary. Occasionally, due to unforeseen circumstances, we have to vary the schedule from the published version. Any changes will be included in your final itinerary; please let us know if you have any concerns.

 

An information leaflet is also included in your pack. This will give you additional detail about what to pack and how to make the most of your holiday. Our new feedback questionnaire is in this leaflet and we welcome your comments as it helps us design future quality holidays. We keep this anonymous so we can share your thoughts without sharing your personal details. If you would like to receive a reply, we recommend writing to us instead. We hope you enjoy travelling with Galloway and look forward to welcoming you on board soon.

 

YOUR EAST ANGLIAN DEPARTURE POINTS

EXACT TIMES WILL BE ADVISED ON TRAVEL DOCUMENTS ISSUED AFTER PAYMENT OF TOUR BALANCE

Ardleigh, Crown Public House

Ipswich, Crown Street Layby

Brentwood, Holiday Inn

Kelvedon, The Tavern Public House

Bury St. Edmunds, Bus Station

Long Stratton, Shell Garage

Capel St. Mary

Mendlesham, Denters Hill

Chelmsford, Services

Needham Market, Swan Public House

Claydon, Crown Public House

Norwich, Castle Mall

Colchester, North Railway Station

Scole, Scole Engineering

Copdock, Tesco Front Bus Stop

Stowmarket, Railway Station

Diss, Bus Station

Tollgate, McDonalds

Eye, Town Hall

Witham, Job Centre

Felixstowe, Great Eastern Square

Woolpit, Church



 

HOME PICK-UPS

A home pick up will be organised from your chosen address and this will be the same address for your return. You may be collected by a mini bus, taxi or coach as appropriate and may share with other passengers.

 

NO SUPPLEMENT

Addresses in postcodes: CM1, CM2, CM3 (sectors 2 and 3 only), CM4, CM8, CM12, CM13, CM14, CM15, CO1, CO2, CO3, CO4, CO5, CO6, CO7, IP1, IP2, IP3, IP4, IP5, IP6, IP8, IP9, IP10, IP11, IP12 (sectors 1 and 4 only), IP13 (sector 6 only), IP14, IP21, IP22, IP23, IP30, IP32, IP33, NR1, NR2, NR3, NR4, NR5, NR6, NR7, NR8, NR13 (sector 5 only), NR15.

 

SUPPLEMENT OF £10 per person

Addresses in postcodes: CM3 (sectors 4 and 8 only), CM7 (sector 1 and 8 only), CM9, CM11, CO8, CO10, CO11, CO12, CO13, CO14, CO15, CO16, IP7, IP12 (except sectors 1 and 4 are free), IP13 (except sector 6 free), IP20, IP28 (sector 6 only), IP29, IP31, NR9 (sector 3 only), NR10 (sector 3 only), NR12 (sector 7 only), NR14, NR16, NR18, NR35.

 

SUPPLEMENT OF £15 per person

CM7 (sector 5 only), CM77, IP16, IP17.

 

NEW FOR 2019! SUPPLEMENT OF £20 per person

IP24 and IP27 only

 

If you would prefer not to use the home pick up service, you can depart and return to any of the standard pick up points (subject to tour). A limited number of spaces are available for passenger’s cars at the Mendlesham premises. These are charged at £2 per day (max £10).

 

20. GENERAL DATA PROTECTION REGULATIONS

We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. We must pass your information on to

the relevant suppliers of your travel arrangements and we take full responsibility for ensuring that proper measures are in place to protect your information. In making this booking, you consent to this information being passed on to the relevant persons or suppliers.

 

Your data controller is the Sales Manager.

 

21. EMERGENCY CONTACT

Our emergency contact details are Tel: 01449 765877 or 07899 910429 Email: web@gallowayeuropean.co.uk

 

GENERAL INFORMATION

Luggage

Please make sure the luggage labels you have been supplied with are securely fastened to your suitcases which will be placed in the coach holds and locked away until arrival at your hotel. Would you please note due to space limitations on board the tour coach and in taxis operating our door to door collection service, it is necessary to restrict client’s luggage to one medium sized suitcase per person, which should not exceed 20kg in weight, together with hand luggage which can be kept with you and is capable of fitting in an overhead luggage rack. The only exception to this being ’overnight bags’.

 

When travelling on holidays involving an overnight stop en route to your destination it may be convenient for you to take an overnight bag. Overnight hotel or ferry luggage should be given to your driver separately for placing in a locker with easy access at the overnight hotel or ferry, to avoid the need to off load all the luggage and reduce delays and the drivers’ workload at the end of a busy day. We cannot, however accept personal responsibility for loss or damage to personal belongings left on vehicles overnight despite every effort being made to secure our vehicles. Consequently, we recommend you take all your valuable items with you at overnight stops.

 

We regret we have no obligation to carry luggage in excess of the permitted amount and weight. On our door to door service, if by exceeding the above luggage limitations for whatever reason including wines, beers and other bulky purchases, an extra taxi is deemed by Galloway Coach Travel or its suppliers to be required, then the company accepts no responsibility for any additional transport to or from the coach joining point or for any extra taxi fares incurred. If you are in any doubt, please check with your driver before arrival home.

 

Any arrangements made between clients and the taxi company for the conveyance of excess luggage are solely the responsibility of the client.

 

Smoking Policy

Please note the majority of the hotels featured in our brochure operate a strict non-smoking policy throughout their property. Galloway operates a strict non-smoking policy on all our holiday coaches, but adequate comfort stops are included in our itineraries.

 

Extras

Most hotels are able to offer newspapers, morning/afternoon teas, bar snacks and beverages, etc. whilst some also offer a mini-bar, telephone, film channels, etc. – all of which are classed as ’extras’ and must be paid for by the individual before leaving the hotel, possibly at the same time as you hand in your key. Please note: some hotels will ask for a credit/debit card number as guarantee for any ’extras’ that may be incurred.

 

Infectious or Contagious Diseases

Due to Health & Safety Laws, we cannot carry passengers who have an infectious or contagious medical condition which may result in a hotel refusing accommodation to the passenger concerned. If you have suffered from such a problem within 14 days of travel, please advise us and supply a doctor’s confirmation you are no longer contagious. We reserve the right to terminate your holiday as a result of such a medical condition if required and in such circumstances we are unable to offer refunds.

 

Assistance

Due to Health and Safety Laws, please note our drivers/escorts and other ancillary staff are not permitted to physically assist passengers on or off coaches, boats, trains, etc. featured in the tour itineraries.

 

Mobile Phones

The use of mobile phones during coach journeys often cause annoyance to fellow passengers and can distract your driver. We therefore respectfully request all mobile phones be switched off whilst on the coach.

 

Money

Euros, other foreign currency and traveller’s cheques can be obtained at any bank providing sufficient notice is given and you will require your passport when collecting it. On most Continental holidays referred to in this brochure, Euros will be the only currency you will require. Exceptions are holidays to Switzerland and Norway where the local currency will be required.

 

Gratuities

Whilst a service charge is covered by us when paying the hotel bills, it is often customary to tip waiters in foreign hotels. We often simplify this by taking a collection from the whole group and making a presentation. The amount should depend on the service and courtesy you have received. Gratuities to our driver/ escort are not included in our tour price. Any donations should reflect on the service you have been afforded by our representative. As a guideline we recommend that gratuities in this case be made on an individual basis rather than a group collection.

 

CONTINENTAL TRAVELLERS (INCLUDING SOUTHERN IRELAND & CHANNEL ISLANDS)

Full travel insurance is compulsory for all clients travelling on our Continental tours. We do not insist cover is taken out with the insurers used by Galloway Coach Travel Ltd., but that the client confirms on the booking form the name and policy number of the insurers with whom the client is covered. Cover must be equal to or better than the protection and benefits by Galloway Coach Travel Ltd’s insurers.

 

GALLOWAY HOLIDAY INSURANCE

Galloway Coach Travel advises all customers travel with insurance to ensure you have a carefree holiday. We have teamed up with Travel & General Insurance Company to tailor a policy specifically to meet the needs of our holidays. The 24 hour Medical Assistance Company is always there should the worst happen on your holiday. It is very important you read through the terms and conditions of your policy carefully.

 

Under the terms of our no quibble 14 day money back guarantee, should you get home and read the policy and feel it is not appropriate you are eligible to claim back the premium you have paid. Your Galloway Coach Travel Insurance starts the moment your premium is received ensuring you are protected should you need to cancel your holiday due to one of the reasons listed on the policy wording. Should you have your own travel insurance not with Galloway Coach Travel you will be required to show proof of this and complete an Insurance Disclaimer Form.

 

Travel & General Insurance Company plc is authorised and regulated by the Financial Conduct Authority. Galloway Coach Travel are Appointed Representatives of Travel & General Insurance Services Ltd.

 

TRAVEL INSURANCE

We strongly recommend our clients are covered by travel insurance – not only for the obvious risks, such as medical expenses or loss of baggage, but also to cover cancellation costs due to unforeseen circumstances. Most of the cancellations notified to us are due to illness by a client or relative before departure. Whilst we try to treat sympathetically any losses in holiday payments, a small insurance premium would give you the peace of mind in the event of cancellation.

 

Travel insurance is a vital aspect to booking a holiday, giving you protection against unforeseen circumstances that could otherwise spoil your holiday. It is important that you purchase travel insurance that properly covers your participation in whatever activities you may undertake at the time that you make your booking.

 

To assist you with this, we have arranged competitive travel insurance from Travel & General Insurance Services Limited to specifically meet your needs on your holiday. The schedule of cover below sets out a summary of the cover provided by our tailored insurance.

 

Galloway Coach Travel Limited is an Appointed Representative of Travel & General Insurance Services Limited and are authorised and regulated by the Financial Conduct Authority, full details can be found at www.fca.org.uk. Please see full schedule for details and limitations.

 

HEALTH CONDITIONS

You must be able to comply with the following conditions to have the full protection of your policy. If you do not comply we may refuse to deal with any relevant claim or reduce the amount of any relevant claim payment.

 

If you are travelling within the UK, Isle of Man, Channel Islands or the Republic of Ireland you are not required to declare your medical conditions. However, to be covered for any medical conditions you have or have had, you must be able to answer NO to questions 1. to 4. and YES to questions 5. and 6. a) and b) below:

1.  Are you aware of any reason why the trip could be cancelled or cut short (such as the health of a close relative)

2. Are you travelling:

a)  against the advice of a medical practitioner, or

b)  for the purpose of obtaining medical treatment.

3. Have you been given a terminal prognosis.

4.  Are you receiving or awaiting treatment for any bodily injury, illness or disease as a hospital day case or in-patient.

5.  If you are on prescribed medication, are your medical condition(s) stable and well controlled.

6.  If you suffer from stress, anxiety, depression or any other mental or nervous disorder, have you received written confirmation (at your cost) that you are fit enough to take this trip by either:

a)  a registered mental health professional (if you are under the care of a Community Mental Health Team), or

b)  a consultant specialising in the relevant field.

If you are travelling outside of the UK, Isle of Man, Channel Islands or the Republic of Ireland you must telephone Towergate Medical Line on 0344 892 1698 if anyone to be covered by this policy, or any person upon whose health the trip depends:

1.  Has or has had a medical condition (excluding childhood and minor ailments not requiring treatment).

2. Is taking prescribed medication.

3.  Has or has had any medical condition still requiring periodic review.

4.  Is awaiting any tests, treatment, investigation, referral or the results of these.

 

The Towergate Medical Line office hours are 9am to 5pm Monday to Friday excluding Bank Holidays.

 

You must notify the Towergate Medical Line immediately of any changes in medical circumstances arising between the date the policy is issued and the time of departure for the trip. You may have to pay an additional premium to cover your medical conditions. This applies to all destinations including trips solely within the United Kingdom (being defined as England, Scotland, Wales, Northern Ireland and the Isles of Scilly).

 

A policy document that fully defines the cover, conditions and exclusions will be sent to you with your booking confirmation. When you receive your policy, please take the time to read it carefully to ensure you understand what is and what is not covered, and that all activities that you may wish to participate in are included. If it does not meet your requirements, please return the policy, proof of premium and any other relevant documentation to us within 14 days of receipt and we will refund the premium in full, provided you have not travelled or made a claim.

 

Significant or unusual limitations or what is not covered

1. Cover is only available for the whole duration of a booked trip and cannot be purchased once a trip has already begun.

2.  This policy is only available to UK residents, defined as staying in or has lived in the UK for more than 12-months or is studying or working in the UK for more than 6-months.

3.  Any applicable excess applies per incident per person.

4.  If your money, valuables, any items of baggage, your passport or visa are lost or stolen you must notify the local police and obtain a copy of the report within 24 hours of discovery. Failure to comply may result in your claim being reduced or rejected.

5.  You are not covered for valuables, your passport or visa if left unattended at any time unless deposited in a hotel safe, safety deposit box or left in your locked hotel room.

6.  You are not covered for baggage stolen from; an unattended coach/bus unless it was locked in the luggage compartment of the coach/bus and evidence of force or violent entry to the vehicle is available, or, the passenger

compartment of any unattended vehicle.


 



SECTION OF COVER 

MAXIMUM SUMS INSURED AND/OR BENEFITS PER PERSON

 

MAXIMUM EXCESS PER PERSON

 

Cancellation

£1,500 

£50

 

 

 

£12.50 Loss of Deposit for UK, Channel Islands, IOM and Ireland £20 Loss of Deposit for Europe

Delayed Departure

Up to £60 Delayed Travel

£1,500 Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands & Europe Holiday Abandonment

£50 Holiday Abandonment

 

Missed Departure

£100 England, Scotland & Wales

£400 Northern Ireland, Isle of Man,

Channel Islands & Europe

Nil

 

Personal Accident

£10,000(subject to age)

Nil

Medical & Other Expenses 

£5,000,000 Medical & Other Expenses £1,500 Curtailment

£50 Medical and £12.50 for travelling/repatriation (including Curtailment) expenses for UK trips

Hospital Benefit

£10per day up to £600 (limited to £10 per day up to £100 within the UK)

Nil

 

Baggage & Personal Money

£1,000 Baggage

£400 Personal Money

£100 Delayed Baggage

£50 Baggage & Personal Money

Nil Delayed Baggage

 

Loss of Passport and/or Visa Expenses

Up to £200

Nil

Personal Liability

Up to £1,000,000

Nil

Legal Expenses

Up to £25,000

Nil

 

 


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