Galloway are package tour operator Members of the Bonded Coach Holidays Group (BCHG) of the Confederation of Passenger Transport UK. BCHG provides you with a financial guarantee ensuring that your holiday money is fully protected. This is a Government approved consumer protection scheme. This ensures that in relation to the Coach Package Holidays described in this website that the client's monies are protected by a bond in the unlikely event of the Members insolvency.
Clients are recommended to inspect the current membership certificate at our registered office or alternatively go to www.bch-uk.org/ or telephone 0207 240 3131 to confirm membership.
Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate got to www.caa.co.uk.
We are a Member of ABTA, membership number Y6482. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
Galloway is a member of the Confederation of Passenger Transport, the main organisation representing and advising the coach and bus industry.
Galloway is accredited to CoachMarque, the only universally recognised kite mark of quality in the UK coach industry.
We are also one of the founder members of the Consortium of Independent Tour Operators, who are a collection of high quality companies who work together to maintain and improve standards.
Galloway Coach Travel Limited
Registered in England: Number 2281216
Denters Hill, Mendlesham, Suffolk IP14 5RR
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