BONDED COACH HOLIDAYS TRADING CHARTER AND BOOKING CONDITIONS

GALLOWAY COACH TRAVEL LIMITED, Denters Hill, Mendlesham, Stowmarket, Suffolk IP14 5RR

 

1. FINANCIAL PROTECTION

Your contract is with Galloway Coach Travel Ltd of Denters Hill, Mendlesham, Suffolk IP14 5RR. When you book a holiday with us, which doesn’t include a flight, the money you pay us for the booking will be protected by the Bonded Coach Holidays (BCH) and the Association of Bonded Travel Organisers Trust Limited (ABTOT), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent.

 

Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. Please see the BCH Consumer Guarantee at www.abtot.com/bch-abtot-members-directory/. There is no financial protection if you purchase just transport or accommodation-only from us. We fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations. Therefore, you will benefit from all rights applying to package holidays. Galloway Coach Travel will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.

 

We, or the suppliers identified on your ATOL certificate, will provide you with the services listed on the ATOL Certificate (or suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

 

2. BOOKING AND PAYMENT

When a booking is made, the ‘lead name’ on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the precontract information. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a confirmation invoice within 14 days.

This confirmation will include any special requests we have agreed. All monies paid to your booking agent are held by them on your behalf until we issue our confirmation invoice, thereafter your booking agent holds the money on our behalf. A binding agreement will come into existence between us when we dispatch this invoice to the ‘lead name’ or your booking agent. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts.

 

Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure.

You can book by paying a deposit for each person named on the booking but our commitment is always conditional upon the balance being paid as below:

• Deposit of £75 per person is required on all coach holidays.

• Deposit of £200 per person on all Jersey and Guernsey departures. This is non-refundable and cannot be transferred to another booking.

Occasionally other deposit structures are used. You will be clearly notified prior to booking if the deposit structure is different.

 

The balance of the price of your holiday must be paid as follows:
On coach holidays (except Disneyland®Paris):	8 weeks before departure
All Disneyland Paris holidays:	12 weeks before departure

 

If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out below. The date of cancellation will normally be the date we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first. Where optional items are purchased as part of the holiday, these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refunded unless we obtain a refund from the supplier we use.

 

3. BROCHURE AND WEBSITE ACCURACY

Although Galloway Coach Travel make every effort to ensure the accuracy of the brochure and website information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice.

 

4. OUR PRICING POLICY

Period before departure within which written cancellation of package price is received	Holidays up to and including 4 days Disneyland®Paris Amount of cancellation charge as a % of total package cost	Holidays of 5 days and over and all Amount of cancellation charge as a % of total package cost
91 – 112 days	Deposit	Deposit
57 – 90 days	Deposit	Deposit
42 – 56 days	Deposit	Deposit
29 – 41 days	35% or deposit if greater	35% or deposit if greater
15 – 28 days	65%	65%
0 – 14 days	100%	100%
Departure day or later including Voluntary termination during the package	Total Package Cost	Total Package Cost

Galloway Coach Travel endeavour to ensure the most up to date and correct prices are shown in our brochure and online. Occasionally, an incorrect price may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday. Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the hotel by all guests in person. These taxes are not included in our prices but we will notify you when applicable.

 

Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable. The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT). Even in these cases we will absorb the cost equivalent to the cost of the first 2% of the holiday price. Amounts more than this plus £1 administration fee and Travel Agents commission will be surcharged to you. If this means the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except any insurance premium and amendment charges. We will communicate the options with you either through email or letter, with a reminder if necessary. If you exercise the right to cancel we must receive written notice within 20 days of the date of the surcharge invoice.

The currency exchange rate used in the holiday costings are based on the exchange rate of 1.15 Euros, as at 15 March 2021.

 

5. IF YOU CHANGE YOUR BOOKING

If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, but we cannot guarantee to do so. However, notification must be received in writing at our offices from the person who is the lead name on the booking, before your balance payment is due to be paid. This must be accompanied by a payment of £20 to cover our administrative costs, plus costs we incur in making the amendment. Alterations may not be able to be made after your balance has been paid and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in the table below. Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the ticket cost.

 

6. TRANSFERRING YOUR BOOKING

On selected holidays you may be able to transfer your booking to somebody else but the person must satisfy all the conditions of the holiday and you must inform us either by letter or email no less than 7 days before departure. This transfer will cost £20 plus reasonable costs to make the transfer. You will remain responsible for ensuring payment before the balance due date. This is in addition to (and does not affect) the separate liability of the transferee to us.

 

7. IF YOU NEED TO CANCEL YOUR HOLIDAY

You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person who is the lead name on the booking and is communicated to us in writing via the office who made your original booking. You must pay cancellation charges to cover our administration costs and to compensate for the risk of us not reselling the holiday. If the holiday is resold a refund will be made.

Your cancellation will take effect from the date on which we or our agent receive your written confirmation of your cancellation. You must also return any tickets or vouchers you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. Where bought in supplies, such as ferries, hotel accommodation etc. have been bought in on your behalf, and where the terms and conditions of the supplier are non-refundable, these products will be charged to you at the full retail rate. If this applies, the non-refundable items will be deducted from your holiday costs and the scale of charges on previous page will be applied to the remainder. You may cancel your holiday without paying any termination fee before the start of the holiday, in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity. For instance, if there are serious security problems at the destination which are likely to affect the package.

 

8. ALTERATIONS TO YOUR HOLIDAY BY US

We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make minor changes. We reserve the right to do this at any time. We will let you or your booking agent know about any important changes as soon as possible, including the minimum number of passengers required on the trip. If after booking, and before departure, we make a major change to your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge. In either case, we will pay you compensation, according to the scale set below. A major change includes the time of your departure or return time by more than 12 hours, a change in departure point or location of resort or type of hotel, a change in cross channel travel or specification of the coach.

 

If we tell you about any of these changes after we have confirmed your holiday booking (other than force majeure), you may either:

• accept the new arrangements offered by us; or

• accept a replacement holiday from us of equivalent or similar standard and price (at the date of the change), if we can offer you one; or

• cancel your holiday with us and receive a full refund of all monies.

 

Either way, we will pay you compensation, using the Compensation table shown below.

All holidays operate if the minimum number of participants is met. However, we will not cancel your holiday less than 6 weeks prior to departure, except where you have failed to pay the final balance or because of force majeure (force majeure means an event which we or the suppliers of the services in question could not foresee or avoid and is therefore beyond our control).

 

IMPORTANT

Period before departure in which significant change is notified to you or your agent	Amount per person
	Holidays up to and including 4 days	Holidays of 5 days and over and all Disneyland®Paris
More than 42 days	Nil	Nil
29 to 41 days	Nil	Nil
15 to 28 days	£10	£15
8 to 14 days	£15	£20
0 to 7 days	£20	£25

 

 

Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions and any other similar events. You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at www.fco.gov.uk/travel prior to travel.

 

9. OUR RESPONSIBILITY TO YOU

We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty, we will assist you. If any part of our holiday contract is not provided as promised, you may terminate the contract without paying a termination fee and we will pay you appropriate compensation if this has affected your enjoyment of your holiday. We will however, not be liable if there are any unforeseeable or unavoidable actions of a third party not connected with our travel services, or there were unavoidable

or extraordinary circumstances, or the lack of conformity is due to a traveller in the party. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness.

Our liability in all cases shall be limited to a maximum of twice the value of the original holiday cost (not including insurance premiums and amendment charges). We accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or during their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law. In respect of carriage by air, sea, tunnel and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention. If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to act against the person or organisation responsible for causing the death, personal injury or illness. This clause does not apply to any separate contracts that you may enter for excursions or activities during or outside of your holiday. If you or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does NOT form part of your holiday, we may offer guidance and where legal action is contemplated and you want our assistance, you must obtain our written consent prior to any proceedings (we limit the cost of our assistance to you or your party to £5,000 per party).

 

10. COVID-19 LIABILITY LIMITATIONS

We both acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from the government or local authorities, both in the UK and/or Europe and whilst on holiday.

Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:

If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.

If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:

Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday as well as any increase in cost imposed by other suppliers);

Cancelling your holiday, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance.

If you fail any tests, checks or other measures imposed by us, suppliers, airlines, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday.

If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs for you.

 

You also acknowledge that the Bonded Coach Holiday member providing your holiday including, attractions and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.

 

11. IF YOU HAVE A COMPLAINT

If you have a problem during your holiday, please inform your driver, tour escort, or the relevant supplier/resort representative, immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must complete a Holiday Report Form which can be obtained by your driver or local representative, which you should keep. Our contact number, for unresolved complaints will be our office number on 01449 766323 (open in office hours).

If you remain dissatisfied please follow this up within 14 days of your return home by writing to Galloway Coach Travel giving your original booking reference number and all other relevant information, including the reference of the Holiday Report Form. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our driver whilst in resort and obtain a written report form. If you fail to follow this simple procedure, we cannot accept responsibility as we have be deprived if the opportunity to investigate and rectify the problem.

Should you wish to pursue a coach holiday complaint further, the BCH/ABTOT have an Alternative Dispute Resolution scheme and full details are available from them. Please contact them at, ABTOT 117 Houndsditch, London EC3A 7BT.

 

ABTA

We are a Member of ABTA, membership number Y6482. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute.

If we can't resolve your cruise or air holiday complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.euorpa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

 

12. OUR COACHES

We will always use our reasonable endeavours to provide a coach to the specification in our brochure or advert, but reserve the right to substitute an alternative vehicle should there be unforeseen circumstances. There is a seating plan but in some cases, operational reasons may require a coach with a different configuration. We reserve the right to alter a coach seating plan and allocate seats other than those booked. Single passengers may be required to share a double seat with other single passengers. When your booking is confirmed, you will be offered the best seats that are available at that time. If you feel that you require two seats, then these must be booked and paid for in advance, at the time of booking. If you fail to do this and it transpires that the seat allocated to you is insufficient for your needs and there is no alternative seating available then you will be refused access to the coach and any payments made will be liable to forfeiture. Specific seats will not be allocated on coaches operating a feeder service between joining points and main holiday departure points or on coaches that carry out transfers between airports, seaports.

 

13. HOTEL FACILITIES

Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities cannot be guaranteed. Single occupancy of rooms may be subject to a supplementary charge.

 

14. HEALTH AND SAFETY

In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists. These regulations are subject to change and our clients are responsible for complying with entry and current health requirements. If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling. You are also advised to refer to the Department of Health leaflet "Health Advice for Travellers". Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period. If you are planning to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke, and heart or lung disease or if you have had major surgery in the past three months.

We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. Where we provide comfort stops you are encouraged to walk around. Exercise reduces any discomfort, which may be caused by periods of immobility.

No smoking is allowed on our coaches (including e-cigarettes) and we do not allow pets or any other animals, although we accommodate registered assistance dogs, but not on overseas holidays.

 

15. TRAVEL DOCUMENTS, ITINERARIES, PICK-UP POINTS AND PASSPORTS

Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and/or consulates. Galloway Coach Travel do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Further information on passport requirements, please contact the ‘identity and passport service’ on 0300 222 0000 (www.direct.gov.uk)

You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents. We reserve the right to modify itineraries to conform with requests from competent authorities both within the UK and abroad.

Excursions which are included in the cost of your booking are detailed on the brochure page and refunds will not be made for excursions not taken. Optional excursions booked and paid for in resort do not form part of your booking. Admission fees to buildings may not be included in the price of the holiday, please check.

 

16. SPECIAL REQUESTS

All special needs and requests, if agreed, should be entered on the booking form and be included in the confirmation of the holiday. These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance, or may be unable to fully enjoy all aspects of your holiday you must tell us in advance so we can maximise your enjoyment of the holiday. We will need to know if you need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport. Some itineraries may not be suitable for those less mobile.

Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information either you or your booking agent should contact your local Travel Centre or Agent. If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet.

 

17. PASSENGERS WITH DISABILITIES

We want everyone to enjoy our travel arrangements. We are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/ tour escorts are unable to provide such assistance.

We will accept small mobility scooters and powered wheelchairs (vehicle) subject to the following:

• Being notified at the time of booking or as soon as possible before the date of travel.

• Customers must provide details of size and make of the vehicle to enable us to check it’s suitable for carrying on a coach.

• We will advise customers about the suitability of their vehicle as soon as possible.

• The vehicle must break into separate parts each weighing under 20kgs.

• The customer with a disability is accompanied by a companion who is able to dismantle and reassemble the vehicle to enable storage on the coach. Coach drivers/Tour Managers are unable to provide such assistance.

• The vehicle is operated by dry cell batteries only.

 

18. PASSENGER BEHAVIOUR

We want all our customers to have a happy and carefree holiday. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. The coach driver/representative, ship’s captain, or authorised official is entitled to refuse boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you.

 

19. TRAVEL INSURANCE

We strongly advise that you take out personal travel insurance for the trip. We have arranged travel insurance with Travel and General. You may use an alternative insurer but you must advise us. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which may incur on your behalf which would otherwise have been met by insurers. You must advise us if you use an alternative insurer, the policy number and 24 hour contact number.

Continental travellers - Including Southern Ireland & Channel Islands

 

Full travel insurance is compulsory for all clients travelling on our Continental tours. We do not insist cover is taken out with the insurers used by Galloway Coach Travel Ltd, but that the client confirms on the booking form the name and policy number of the insurers with whom the client is covered. Cover must be equal to or better than the protection and benefits by Galloway Coach Travel Ltd’s insurers.

 

LUGGAGE

Please restrict your luggage to one medium sized suitcase weighing no more than 20kgs per person, a piece of hand luggage and, if required, an ‘overnight’ bag. We cannot accept responsibility for loss or damage to luggage unless through our negligence. Please do not leave valuable items in your suitcase left on the coach.

 

20. GENERAL DATA PROTECTION REGULATIONS

We retain your full contact details and other information in secure files and electronic storage facilities. We may use this information to contact you by mail, telephone or electronic means. We must pass your information on to the relevant suppliers of your travel arrangements and we take full responsibility for ensuring that proper measures are in place to protect your information. In making this booking, you consent to this information being passed on to the relevant persons or suppliers. Your data controller is the Holiday and Excursions Manager and our policy can be found at www.travel-galloway.com or you can request a copy from Galloway Coach Travel, Denters Hill, Mendlesham, Suffolk, IP14 5RR.

 

21. EMERGENCY CONTACT

Our emergency contact details are Tel: 01449 765877 or 07899 910429.

Email: info@gallowayeuropean.co.uk

 

IMPORTANT INFORMATION WHEN TRAVELLING ON A COACH HOLIDAY

You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it before you book your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking.

You are responsible for bringing with you the proper clothing and equipment, which we advise you about in our printed trip information. We want you to enjoy your holiday and will help you select an appropriate trip. Shortly before departure, you will receive your final documents pack. Included is all the information needed including pick up times and travel arrangements. We recommend you read this information carefully to ensure you understand when and where you will be collected. Also included is a final itinerary. Occasionally, due to unforeseen circumstances, we have to vary the schedule from the published version. Any changes will be included in your final itinerary; please let us know if you have any concerns. An information leaflet is also included in your pack. This will give you additional detail about what to pack and how to make the most of your holiday. Our feedback questionnaire is in this leaflet and we welcome your comments as it helps us design future quality holiday. We keep this anonymous so we can share your thoughts without sharing your personal details. If you would like to receive a reply, we recommend writing to us instead. We hope you enjoy travelling with Galloway and look forward to welcoming you on board soon.

 

YOUR EAST ANGLIAN DEPARTURE POINTS

Exact times will be advised on travel documents issued after payment of tour balance.

 

Ardleigh Crown Public House	Ipswich Crown Street Layby
Bury St. Edmunds Tesco	Kelvedon, Tavern Public House
Capel St. Mary	Long Stratton Shell Garage
Chelmsford Services	Mendlesham Denters Hill
Claydon Crown Public House	Needham Market Swan Public House
Colchester North Railway Station	Norwich Castle Meadow
Copdock Tesco Front Bus Stop	Scole, Scole Engineering
Diss Bus Station	Stowmarket Railway Station
Eye Town Hall	Tollgate McDonalds
Felixstowe Great Eastern Square	Witham Old Post Office
	Woolpit Church

 

If you would prefer not to use the home pick up service, you can depart and return to any of the standard pick up points (subject to tour). A limited number of spaces are available for passenger’s cars at the Mendlesham premises. These are charged at £2 per day (max £10).

 

HOME PICK-UPS

A home pick up will be organised from your chosen address and this will be the same address for your return. You may be collected by a mini bus, taxi or coach as appropriate and may share with other passengers.

 

NO SUPPLEMENT

Addresses in postcodes: CM1, CM2, CM3 (sectors 2 and 3 only), CM4, CM8, CM12, CM13, CM14, CM15, CO1, CO2, CO3, CO4, CO5, CO6, CO7, IP1, IP2, IP3, IP4, IP5, IP6, IP8, IP9, IP10, IP11, IP12 (sectors 1 and 4 only), IP13 (sector 6 only), IP14, IP21, IP22, IP23, IP30, IP32, IP33, NR1, NR2, NR3, NR4, NR5, NR6, NR7, NR8, NR13 (sector 5 only), NR15.

 

SUPPLEMENT OF £15 per person

Addresses in postcodes: CM3 (sectors 4 and 8 only), CM7 (sector 1 and 8 only), CM9, CM11, CO8, CO10, CO11, CO12, CO13, CO14, CO15, CO16, IP7, IP12 (except sectors 1 and 4 are free), IP13 (except sector 6 free), IP20, IP28 (sector 6 only), IP29, IP31, NR9 (sector 3 only), NR10 (sector 3 only), NR12 (sector 7 only), NR14, NR16, NR18, NR35.

 

SUPPLEMENT OF £20 per person

CM7 (sector 5 only), CM77, IP16, IP17.

 

SUPPLEMENT OF £25 per person

IP24 and IP27 only

 

Updated September 2022